Refund Policy of ECOREFILL REVOLUTION

Effective Date: September 14, 2025

At ECOREFILL REVOLUTION, we aim to provide high-quality online courses, eBooks, and learning resources in the art of French macaron making. Customer satisfaction and a seamless learning experience are central to our mission. This Refund Policy outlines the conditions under which refunds may be granted for purchases made through ecorefillrevolution.com.

1. General Refund Terms

  • Refunds are considered on a case-by-case basis in line with the rules described below.
  • Refunds are processed through the original method of payment.
  • Processing times vary by provider, typically within 5–10 business days.

2. Online Courses and Masterclasses

We want students to feel confident when enrolling. Therefore, we offer a 7-day money-back guarantee if:

  • The request is submitted within 7 days of purchase.
  • No more than 20% of the course content has been completed or accessed.

Refunds cannot be issued once a substantial portion of the course has been consumed. This ensures fairness and helps us protect the value of our educational resources.

3. Digital Products (eBooks and Downloadables)

Due to the nature of digital products, all sales of eBooks, guides, and downloadable materials are final and non-refundable. Once the files are delivered or accessed, ownership is considered transferred to the customer.

4. Gift Certificates

  • Gift certificates are non-refundable and cannot be redeemed for cash.
  • They may be used for any eligible course or product on our website.
  • Each certificate carries an expiration date, provided at the time of purchase.
  • We cannot replace lost or stolen gift certificates.

5. Order Errors and Duplicate Purchases

If you purchased the wrong product or submitted duplicate orders, please notify us immediately at help@ecorefillrevolution.com. If access has not yet been granted, we may cancel the order and process a refund within 24 hours.

6. Technical Issues

We ensure that our courses are accessible through modern devices and internet connections. Refunds may be granted if:

  • A technical fault originates from our platform and prevents access to the purchased content.
  • The issue cannot be resolved within a reasonable timeframe after being reported.

Refunds will not be granted for issues caused by the customer’s internet connection, browser incompatibility, or outdated software.

7. Subscriptions (if applicable)

For recurring subscription services, cancellations must be made before the next billing cycle. We do not provide partial refunds for unused portions of a subscription term.

8. Discounts and Promotional Purchases

Products purchased at a discounted rate, during promotions, or as part of a bundle are generally not eligible for refunds unless proven defective or inaccessible.

9. How to Request a Refund

To request a refund, please provide the following information to our support team:

  • Your full name and email address associated with the purchase.
  • Order number and date of purchase.
  • Reason for requesting a refund, along with supporting details if applicable.

Contact details:
Email: help@ecorefillrevolution.com
Website: ecorefillrevolution.com
Address: 1115 SW Forestry Ln, Dallas, OR 97338, USA

Refund requests are typically reviewed within 2–3 business days, and you will be notified of the outcome by email.

10. Changes to the Refund Policy

ECOREFILL REVOLUTION reserves the right to update this Refund Policy in line with legal requirements and business practices. Any revisions will be posted on this page with a revised effective date.